Leadership and Good Governance

Any organization which wishes to shift its competitive positioning faces the difficult task of developing a management and leadership style that reflects the organization’s vision and helps all personnel achieve that vision. Leading a function’s performance is not just a set of behaviors that you apply the same way in all situations. Rather, it is the ability to assess an environment – and its people – and choose the right skills and applications for the specific situation.

The first step in this process is equipping managers with the key skills of team leadership for the current business and organizational environment. This course offers both traditional leadership skills such as setting direction, communication, and feedback. It, also, offers leadership skills geared more directly to the current environment such as change management and coaching.

At the end of this course training, delegates will:

• Understand the nature of a changing function or environment and learn how to tailor your leadership approach to address this environment
• Master the skills of setting a direction and establishing flexible plans that deliver the required results
• Practice the leadership skills of effective questioning, advocacy, and presentation
• Learn to deliver effective feedback for both positive behavior and for confronting non-performance
• Practice the skills for assessing a person’s needs and based on those needs, deliver effective coaching or mentoring
• Learn and apply the basic skills and applications of effective team building
• Clearly define and communicate the organization’s business context
• Clarify, assess and address your own personal assumptions, biases, and values regarding team leadership
• Tailor your leadership approach to people’s individual styles
• Master the basic skills of principled, “win-win” negotiation and persuasion

This training course is designed for functional managers who have the responsibility for developing and maintaining high-performance teams. Participants will learn how to assess their own team strengths and improve their function with competence.

• Context, Direction, Vision and Outcomes
• Managing Individual Differences
• Communication and Advocacy – Questioning, Listening and Presentation Skills
• Team Building and Empowerment
• Coaching and Managing Performance Issues

This Entrepreneurial Leadership Training Program is designed to provide functional heads and leaders with entrepreneurial business skills and knowledge to develop a winning vision and commercial strategies that gives shareholders value and creates competitive advantage. Entrepreneurship, or being commercial, for leaders matters.

How should leaders make commercial decisions and ensure these become the road maps for developing good execution tactics and measures? How should leaders address evolving leadership needs in areas such as governance, recruiting commercial successors, strategic planning and organizational effectiveness that minimizes waste and maximizes performance etc.?

Participants attending this training will:

• Understand the key elements of the entrepreneur’s mindset.
• Learn business acumen competencies to achieve personal and business goals.
• Deepen their knowledge of using a commercial mindset to overcome leadership business challenges.
• Engage with topical issues such as the growing impact of technology and automation on entrepreneurship.
• Practice the commercial language used by C-Suite leaders and directors.
• Challenge the status quo to solve problems / organizational bottlenecks and seize commercial opportunities.
• Become a ‘doer’ with a cost and quality mindset

This training is designed for executive leaders, functional heads, decision makers and managers with potential for promotion into strategic leadership roles.

• Your Impact as an Entrepreneurial Leader
• Being Commercial
• Creating value
• Managing Financial and Strategic Performance
• Managing Organizational Performance

Corporate leaders and outstanding performers are not defined by their IQ or even their job skills, but by their Emotional Intelligence: a set of competencies that distinguishes how people manage feelings, interact and communicate. Unlike IQ, Emotional Intelligence Quotient (EQ) continues to develop with life experiences. Understanding and raising your Emotional Intelligence is essential to your success and leadership potential. EQ is the barometer of excellence on virtually any job.

The Leading with Emotional Excellence; Psychology of Innovative Leadership training course will enable delegates appreciate that their daily encounters are shaped not just by their rational judgment and personal history, but are largely influenced by their perceptions and expectations. Delegates will be given skills and knowledge to apply EQ in the workplace to enhance their teamwork.

At the end of this course training, delegates will learn:

• How to recognize and understand mood and emotions, as well as their impact on others
• How to understand the emotional personality of other people and skills to respond according to their emotional reactions
• Interpersonal skills, which indicate the individuals’ proficiency in managing relationships and building networks
• Skills in responding to criticisms & adversity
• Emotional competencies such as intentionality, resilience, and creativity
• Better leadership skills to motivate themselves and inspire others
• Innovative teamwork & corporate transformation skills
• Emotional resilience to manage the performance of their team
• Influencing and persuasion abilities to lead others more effectively

• All professionals & leaders who need to have in-depth knowledge of human behaviors
• Anyone who is interested in developing themselves to be a better leader

• What is Emotional Excellence
• Developing EQ and Personal Competencies
• EQ Practices for Innovative Teamwork
• Developing EQ competences for Innovative Teamwork
• Personal and Corporate Transformation

Leadership is a rich and meaningful word. It stirs up a sense of idealism, excitement, hope and courage. It is a word that inspires us to be our best, a word that we associate with those who have made the greatest difference in our lives. In short, leadership is a significant part of the answer to whatever challenges our organizations may face. Furthermore, there is no doubt that good leadership is the most important factor in organizational success.

This training course is intended to expose participants to a comprehensive range of different leadership approaches to understand themselves and to transform them as leaders within their organizations. The principles and practices they learn in this training course are based upon foremost authorities in the field of leadership. Participants will also acquire skills to manage negative emotional behaviours and insights that can be used in many different areas of their professional and personal lives.

By attending this training course, participants will be able to:

• Develop the ability to confront poor performance
• Become a leader who empowers others
• Improve their personal productivity and self-leadership
• Recognize themselves as leaders
• Understand the practices of empowering leaders
• Commit to leading “from the balcony”
• Find balance among the leadership roles
• Build powerful leadership communication skills
• Understand the fundamentals of teams and team leadership
• Establish clear performance expectations

This training course will greatly benefit all individuals who wish to improve their leadership skills and develop their personal power and effectiveness, especially;

• Senior Leaders
• Aspiring Leaders
• Middle Managers looking to increase their skill-set
• Team Leaders and Workplace Leaders
• HR Professionals and Senior Technical Heads
• Project Managers

• Principles and Practices of High Performing Leadership
• Leading through Communication
• Developing and Leading High Performing Teams
• Managing Performance for Commitment
• Building Personal Power and Productivity

The Advanced Teamwork & Cooperation Skills training course is intended to provide the delegates with an understanding of the importance of effectively communicating roles & responsibilities; working well with others to create a high-performing team; realizing the importance of continuous improvement; being a solution-seeker vs. a problem-solver; and knowing that collaboration is a vital resource to help their organization achieve a competitive advantage. Participants will learn to put individual differences aside and focus on the task to be achieved. They will “make the task the boss”, teamwork the solution, and adapt their approach and behavior to meet the needs of the task. Then in their roles as team leads, supervisors, managers and leaders they will be able to demonstrate their ability to put Principles into Practice.

This training course is based on accomplishing these objectives:

Know the 15 Characteristics of Effective Teams

Have a Checklist for Course Correction when your team gets distracted

To improve skills in:

• Diagnosing and solving team performance issues
• Building individual capacity and a sense of community
• Continuous Improvement
• Written and oral communication
• Critical thinking and analysis
• Teamwork  
• To increase the delegate’s knowledge of:
• The 4Cs of Effective Leadership
• The Key Elements of Personal Effectiveness
• How to set meaningful Standards and Objectives
• How to evaluate the level of team innovation and collaboration
• The Four Steps needed to build a high performing team
• How to establish the right environment for innovation and collaboration
• Building Trust by continuously achieving a “Yes” to Four Vital Questions

• All professionals & leaders who need to have in-depth knowledge of best practices in building high-performing teams
• Anyone who is interested in developing themselves to be a better leader
• Anyone who has the responsibility of enhancing team building and collaboration in today’s rapidly changing global business environment

1. Understand the Improvement and use the Improvement

Key Topics:

• Our Current Challenges
  • Self-Assessment
  • Organizational-Assessment
• The Source of Kaizen
• Improvement and Change
• Create Culture for Improvement
• Create Vehicles for Improvement
• Systematize Improvements
• The 4Cs of Effective Leadership
• The Core Elements of Personal Effectiveness Defined

2. Encourage Team Building, Innovation, and Continuous Improvement

  Key Topics:

• Cultivate Process Orientation
• Involve everyone in Improvement
• Improvement Action Plan Model
• Create a Team Plan for Improvement
• Tools for Improvement
• Team/Unit/Department Checklist
• Cause and Effect Diagrams
• Checklist for New Ideas
• The Four Step Team Building Process

3. The Importance of Clearly Defined Roles and Responsibilities

Key Topics:

• Why each Team Member is a Critical Component in Achieving Goals
• Be Ready to Answer the “Why” Questions
• The Four-Factor Approach
• Clarify Through Expectations
  • Define your Expectations of others
  • Identify the Expectations of others
  • Respond to the Expectations of other
  • Define your Leadership Priorities
• Clarify With Documentation
  • Engage your Team in the Organization’s Mission, Vision, Values Statements
  • Help others see their Importance to the Mission and Vision
  • Evaluate Job Descriptions
  • List Of Delegated Tasks

4. The Multi-Generational and Leading High Performing Teams

Key Topics:

• Evaluate the preferred work environment and motivations of the six or seven generations in the workplace
• Address a Multi-Cultural, Multi-Generational Workforce and Global Needs
• What Innovations are Needed
• The Role of the Leader Coach and Change Agent
• Instituting and Managing Change
• Creating Synergy in Teams
• The 15 Characteristics of Effective Teams
• Work with others towards Shared Goals

• Advanced Teamwork & Cooperation Skills in Action

Key Topics:

• Evaluate the Level of Team Innovation and Collaboration
• Chart a Course For Team/Employee Development and Staying on Track
• Your Role in Team Building
  • Your Role in Training
  • Types and Sources of Training
  • Topics for Training
  • The Training Process – Be A Master Mentor
• Understand The Employee Growth Process Anticipate Organizational Staffing Needs
  • Tie Team Goals to the Business Plan and/or Strategic Plan
  • Assess The Needs of Team Members
  • Emphasize Critical Thinking to Develop Capacity and Skills
  • Use Mentors to Develop High-potential Employees
• Create a Team Development Plan
  • The Customer Service Path and the Customer Service Diamond
  • Coaching Skills and Coaching For Effectiveness
  • Mentoring Skills and Mentoring for Growth
  • Change Management Skills

This Public Policy, Governance and Administration program is designed for public service employees who are interested in the creation and implementation of public policy. Participants will learn why governments do what they do, why they (should) do it and how they (should) do what they do. There are no formal prerequisites for this course which aims to give participants the knowledge, analytical skills, and tools necessary to think critically about matters associated with the making and implementation of public policy. This course will benefit those who have chosen a career in the public service, those who simply wish to increase their awareness of public policy making and implementation.

At the end of this course training, delegates will learn to:

• Describe the character of public bureaucracy and provide a theoretically informed analysis of the contrast between a classic Weberian bureaucracy and the type of public bureaucracy advocated by the New Public Management (NPM).
• Explain the role of bureaucratic, political and non-state actors in the policy process.
• Contrast the various policy instruments and service-delivery mechanisms used in policy implementation and explain the factors shaping the possibility of successful policy implementation.
• Explain the nature of accountability and comment on approaches to ensuring ethics in administrative governance.
• Explain the significance of social diversity to the making and implementation of public policy and be aware of the relationship between social diversity and the “differential impact” of public policy.

This training course is designed for a wide range of Public Sector, Government and Non-Government Officials involved at various levels and different stages of the policy-making process and who must connect the dots between public policy, governance and administration.

• Introduction to Public Policy and Administrative Governance.
• Public Bureaucracy in Theory and Practical.
• Government, Bureaucracy and Accountability.
• Administrative Governance & the Challenge of policy implementation today.
• Code of Practice for the Governance of Public Bodies.

We live in a rapidly changing, fast-paced world where our brains are literally inundated with thousands of bits of information every moment. That’s why our attention span has become very short and the competing requirements for our attention actually is phenomenal than has ever been before. So, from a leader’s perspective, to keep your team focused on what they are trying to do is certainly a rising challenge in today’s business world. The ability to create a vision to paint a picture of the future that people buy into is a trademark of leadership expertise. And, it really is like painting a picture of what the future will look like. It’s a leader’s responsibility to get an emotional buy-in from the people into that picture of the vision he paints and also build an understanding and belief in them that they can make a contribution to its realization. In organizations, a vision statement articulates what the organization aspires to achieve.

At the end of this course training, delegates will learn:

• What visionary leadership is
• Why visionary leadership is important
• The attributes of visionary leadership
• The five hallmark attributes that must exist in every visionary leader
• How to know if one is a visionary leader

This training course is designed for leaders who seek to inspire and energize people to work toward future goals and enable others to clearly and vividly realize what the future holds and anticipate what is coming, both opportunities and obstacles. Visionary leaders connect the dots between various trends and events and interpret how what is happening today might impact the future.

• Being a Visionary Leader
• Visionary Leadership Attributes
• Getting Organized and Working Together
• Essential Leadership Skills
• Critical Elements that Build and Sustain Success

When Business Leaders aspire to drive change, the most challenging aspect reported is consistently Culture Change. This is where the focus on changing behaviors creates the greatest resistance which can demonstrate itself as destructive and often pernicious ways – especially where existing “ways of doing things” have become highly ingrained. Driving sustainable Culture Change requires a highly focused effort. In addition to defining the culture, leadership must also look to create a bottom-up movement that will help reach organizational tipping point that will help to permanently embed the desired change.

This Culture Change Leadership Masters Workshop explains the tools and techniques required for successfully leading and managing culture change in fast moving dynamic environments. You will learn what leadership challenges are, where resistance will come from and why. You will also learn techniques to help reduce these challenges, and create a movement that will help drive culture adoption.

Participants in the Culture Change Leadership Masters Workshop will be able to:

• Improve communication techniques to help support the change process
• Leverage reward and recognition techniques to reach the cultural tipping point
• Make culture change sustainable
• Increase their capability to drive meaningful culture change
• Learn the Importance of Cultural Change role models and how to identify them
• Understand Organization Culture Resistance profiles and how to leverage them
• Increase engagement, and commitment to the change
• Understand Maslow’s Hierarchy of Needs, and how to best align organizational and personal benefits to increase rates of adoption.

This course is designed for all those who are interested in leading and implementing cultural change:

• HR professionals, change agents, team leaders, CEOs, project management leads and heads of department who will be leading culture change programs
• People who are likely to take up managerial positions in the future that will involve managing cultural change
• Technical professionals moving into Organizational & Culture Development

Understanding Culture and Culture Change

• key topics:

• • What is culture, where does it come from and why it is important
  • What are the key drivers of culture, values, role models, rituals, and reinforcement
  • Culture eats Strategy for Breakfast
  • Key components of the culture you are looking for
  • Organizational change resistance and techniques for overcoming it.
  • Organisation Culture Adoption profiles
  • Identifying Culture Change Champions
  • Strategies for each organisational group
  • Leadership and culture change
  • Case Study and Exercises

Creating a Sustainable Culture Change

• Key Topics:
  • Employee engagement techniques
  • Maslow’s Hierarchy of Needs
  • Aligning personal and organisational needs to help drive engagement and reduce resistance
  • 3 Step Culture building approach; Say It, Live it, and Reinforce it.
  • Why motivation is not enough
  • Engagement, Empowerment, Excitement
  • Role of reward and recognition in embedding cultural change
  • Measuring cultural change success
  • Why culture changes fail
  • Case Study and Exercises

Government relations and public affairs are the types of public relations that deal with how an organization interacts with the government, with governmental regulators, the legislative and regulatory arms of government. Government relations is the branch of public relations that helps an organization communicate with governmental publics. Public affairs is the type of public relations that helps an organization interact with the government, legislators, interest groups and the media. These two functions often overlap, but government relations is often a more organization-to-government type of communication in which regulatory issues are discussed, communication directed to governmental representatives takes place, lobbying efforts directed at educating legislators are initiated and so on.

Participants attending this training will be able to:

• Identify why government relations and public affairs are important and what value they can create for an organization
• Understand and analyze the components of public affairs strategy
• Use stakeholder analysis and evaluation tools
• Produce a situation analysis
• Map out the power structures that determine your organization’s prospects
• Identify how, where and when to engage in the policy and legislative process
• Develop and issue stakeholder management plan for public affairs
• Use stakeholder analysis and evaluation tools
• Master and execute the main public affairs and lobbying techniques

This course is designed for those with existing knowledge and several years of experience in PR, marketing or communication. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques. This course is recommended for anyone tasked with managing or overseeing the creation of a lobbying or PA strategy, whether directly or having hired a consultancy.

• 1. Understanding the Principles of Government Relations & Public Affairs

  Key Topics:

  • The founding concepts and best practices that underpin effective public affairs
  • Understanding the origin of public affairs and government relations
  • What public affairs and government relations can achieve
  • Introducing public affairs and government relations activities
  • Evaluating the threats and opportunities of acting and not acting

   

   

  2. Creating a Government Relations and Public Affairs Strategy

   

  Key Topics:

  • A practical step-by-step approach to designing a lobbying strategy for any organization
  • Learning the components of a public affairs and government relations strategy
  • Identifying objectives and goals, stakeholders and key messages
  • Measuring success
  3. Stakeholder Analysis & Management in Public Affairs

   

  Key Topics:

  • How to shape and adapt government relations activities according to the needs and expectations of stakeholder audiences
  • Identifying, categorizing and evaluating stakeholders
  • Understanding what and how they think
  • Identifying and researching political targets
  • Mapping relationships with your stakeholders
  4. Understanding & Mapping your Public Affairs and Political Landscape

   

  Key Topics:

  • How to extract insights from a big-picture view of the government and policy environment
  • Understanding government influences on the policy agenda
  • Evaluating sources of available intelligence
  • Understanding the policy development cycle
  5. The Challenge of Governance on Public Policy & Affairs Implementation

   

  Key Topics:

  • Social diversity’s impact on public policy and affairs governance and features today
  • Keeping pace with social change – recent trends
  • Aligning governance frameworks with government relations structures and public affairs
  • Public policy, governance and administration interplay
  • Ensuring social impact – practical tools and tips

In today’s complex global business environment, having a transparent view of information, a coordinated approach to governance, management and assurance of performance, risk and compliance is critical to success. Organizations that understand and apply the principles of integrated governance, risk management and compliance (GRC), in both processes and technology, have a real competitive advantage.

This training course enables participants to effectively design and enhance GRC activities within an organization based on established, internationally recognized GRC standards, and effectively audit the GRC capability.

By the end of this course training, participants will able to:

• Understand the core concepts related to governance, risk management and compliance (GRC)
• Understand the key roles necessary to create an integrated GRC capability at your organization (e.g. audit, legal, human resources, IT, compliance, risk management, ethics, the boards, etc.)
• Learn the necessary components to help your organization become a Principled Performer – reliably achieve objectives while addressing uncertainty and acting with integrity
• Motivate and inspire desired conduct through the concept of Principled Performance
• How to develop and implement a GRC strategic plan
• Align risk and compliance in the context of your organization
• Understand, define, and enhance organizational culture as it relates to performance, risk, and compliance Implement GRC processes that are effective and efficient
• Learn how to assure the GRC activities by using a risk-based audit approach

This course is suitable for a wide range of professionals include:

• Internal auditors
• Compliance and Governance professionals
• Risk management professionals
• GRC professionals
• Legal professionals
• IT professionals dealing with GRC
• Managers responsible for GRC activities
• Executives and board members

• Compliance and Regulatory Environment
• Risk Management and Internal Controls
• Dealing with Financial Crimes
• Corporate Governance
• GRC Strategic Approaches