This Office Administration and Management Course offered by Proventio Academy is a very interactive and knowledge-sharing training program.  Participants will learn skills to manage an office atmosphere effectively and thereby contributing to their organizations as well as their own growth and success.

This course gives crucial and in-depth knowledge that will empower you to outshine as an effective manager at your workplace. You will discover the best practices such as being an excellent coordinator in your office space, a great multi-tasker, and an outstanding communicator.

In this program, you will also learn the importance of delivering outstanding customer service experience to see a cascading impact on the business. You will also learn the effects of stress at the workplace, and how to manage them by setting priorities that will empower you to be more energetic and productive. Participants will also master the efficient use of time to enhance your productivity and lower work pressure. You will learn to be an excellent coordinator and facilitator of team and business meetings. With communication Skills modules, you will learn to be effective with phone and email etiquettes and techniques.

By the end of the Office Administration and Management Course, the participants of this course will be able to:

• Understand the importance of their role in an organization
• Learn different tactics when dealing with tasks concerning the management and individuals from different departments
• Develop action plans to complete their tasks more effectively
• Understand the techniques of Planning, Organizing and Controlling
• Learn the techniques to manage records and documentations
• Learn how to manage emotions, both theirs and that of others during stressful situations
• Enhance your multi-tasking Skills
• Learn the skills of Priority Management
• Implement verbal and written communication approaches
• Coordinate and organize meetings effectively
• Manage telephone calls efficiently and professionally
• Learn to make quick decisions and resolve office-related matters
• Develop relationships throughout the organizational structure
• Develop a customer-centric and service attitude and mindset
• Learn the main causes of stress and apply the practices to control it
• Employ time management techniques for better efficiency
• To submit information in a more effective manner
• Manage time efficiently and be able to think proactively

By the end of the Business Continuity Management Program, participants will be empowered to:

• Build Capabilities to auto-manage the business to deal with any potential threat
• Ensure timely response to manage business continuity
• Ensure a smooth flow of the business operations

This training in Office Administration and Management allows you to evaluate and develop your interpersonal and professional skills. The program is designed to provide office administrators, assistants, administrative supervisors and staff, executive secretaries, personal assistants, records management officers, and office managers within the office environment, who want to build on their skills and knowledge.

• Role of an Office Administrator
• Developing an Effective Office Management System
• Becoming a ‘Star Administrator’ in Office
• Customer-Centric Mindset
• Office Technology
• Event and Travel Management
• Business Meetings
• Time Management
• Telephonic Skills as an Office Administrator
• Emotional Intelligence