The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge and behavior to organize themselves more efficiently and to handle all the situations effectively, positively and confidently.

By attending this course, participants will be able to:

• Understand the importance of effective administration skills within an organization
• Develop the skills needed to be an administrator or professional secretary
• Manage time efficiently and think proactively
• Enhance communication and interpersonal skills
• Develop self-management and deal with time wasters
• Understand how to be assertive and build a good rapport with your manager
• Employ a proactive role in handling job responsibilities within a team environment

• Administrators and Secretaries
• Support staff who aspire to become administrators
• Those who perform the tasks within an Administrative or Secretarial position

• Effective Time Management
• Improving Communication Skills
• Assertiveness Skills
• Successfully working with Managers and Colleagues
• Organizing and Planning for Superior Performance