Many organizations are either thinking about or pressing ahead with digital transformation initiatives. The digitization of business processes is a step change even greater than the invention and adoption of the internet, primarily because of its scale and pace of change. What we describe today as ‘digital’ in a few years will have no need for the descriptive word. A ‘digital camera’ is already a mere ‘camera’ to those who know no different. In the same way, a ‘digital’ strategy will become a ‘business as usual’ strategy.

The digitization and automation of everything is changing the world. Customers want a quick and seamless digital experience and they want it now. Thanks to companies such as Amazon and Apple customers expect every organization to deliver products and services swiftly with a seamless user experience. They want to log in to their online electricity account and see a real-time report of their consumption. They want services to be preapproved or approved in minutes. They expect all service providers to have automated access to all the data they provided earlier and not to ask the same questions over and over again. They wonder why a bank needs their salary slips as proof of income when their money is being deposited directly into the bank every month by their employer.

Customers are demanding a radical overhaul of business processes. Intuitive interfaces, around-the-clock availability, real-time fulfilment, personalized treatment, global consistency and zero errors – this is the world to which customers have become increasingly accustomed. It’s more than a superior user experience, however! When companies get it right, they can also offer more competitive prices because of lower costs, better operational controls and less risk.

By attending this highly interactive program, delegates will:

• Improve delighting customers.
• Begin acelerating the digitization/automation of existing business processes.
• Learn why reinventing the entire business process is also required i.e. cutting the number of steps required, reducing the number of documents, developing automated decision making and dealing with regulatory and fraud issues.
• Be able to determine  how operating models, skills, organizational structures and roles need to be redesigned to match the reinvented processes.
• Master adjusting and rebuilding data models to enable better decision making, performance tracking and customer insights.
• Develop a customer-centric and service attitude and mindset
• Learn the main causes of stress and apply the practices to control it
• Employ time management techniques for better efficiency
• Learn to submit information in a more effective manner
• Manage time efficiently and be able to think proactively

• This course is aimed at all personnel who wish to understand how digital transformation and artificial intelligence strategy planning and implementation can drive customer satisfaction, operational results and financial savings.

• Huge Benefits
• Working Backwards
• Tackling End-to-End Customer Experiences
• The Digitalization/ Artificial Intelligence Process
• Moving Quickly