The roles of the Executive Secretaries, Personal Assistants and other Administrative staff in business are continually evolving. Their function can sometimes be overlooked as not being integral to the organization achieving its strategic goals and objectives. However, the reality is that the Executive Secretaries, Personal Assistants and other Administrative staff have a hugely important part to play in any organization, as they provide essential services to both internal and external customers alike.

By attending the Developing Professionals Skills for Senior Secretaries/Personal Assistants training course, delegates will be able to return to work having learnt how to expand their role and deal with business situations more effectively. They will also have the confidence to use these skills and thus raise their profile in their company, and develop an action plan to put them into practice.

By attending this course, participants will be able to:

• Improve their existing skills
• Understand how to develop their role
• Learn how to write more effective correspondence
• Learn how to give memorable presentations
• Be aware of how to be more proactive
• Understand ways in which they can expand their business acumen
• Learn ways to manage their managers
• Discuss interpersonal intelligence and how it can improve their working practice
• Be aware of how they can take some control over their time and work output

This Developing Professional Skills for Senior Secretaries/Personal Assistants training course is aimed at Personal Assistants, Executive Secretaries/Assistants and Administrative staff who want to develop and enhance their role within their organization.

• Building on Existing Skills
• Developing the Role
• The Importance and Value of Communication Skills
• Managing your Manager and Raising your Profile
• Interpersonal Intelligence