Workplace conflict is inevitable and unavoidable, but when it becomes detrimental, it may impact recruitment, productivity, creativity, retention, and ROI. On the other hand, conflict can be transformed into profit if it is viewed as an opportunity.

The key elements covered in this “Conflict Management and Resolution” training is such that the training will educate participants to lead teams through conflicts thoughtfully and effectively, with the use of roleplays and group discussions. As a leader, managing conflicts successfully will give you the confidence to handle any serious workplace issue constructively and positively.

This course will empower you with practical conflict resolution techniques and strategies that employees can efficiently utilize when managing conflict in the workplace.

• By attending this Strategic Procurement Management training course, participants will be able to:
  • Learn about instinctive leadership responses to conflict
  • Address any human conflict subtleties in their workplace
  • Identify the difference between task conflicts, resource conflicts, and personality conflicts
  • Study the CRIP model to unravel the conflict-management challenge
  • Detect any purely hierarchal conflicts
  • Build their adaptive leadership skills to lead people out of conflict
  • Overcome the conflict escalation in their organization

• This Conflict Management and Resolution is suitable for:
  • Managers
  • Supervisors
  • Team Leaders
  • Professionals who want to learn more about conflict resolution
  • All HRM professionals
  • Professionals of any background struggling to handle conflicts at work
  • Anyone who has difficulties in facing or handling conflicts

• Setting the scene
• Types of Conflict
• Practicalities – The Hoe To’s
• Powerful scenes of Conflict Styles and Conflict Management
• Insight into the Psychology of Conflict
• Spontaneous and Reflective Action
• The Role of Communication in Conflict Resolution
• Benefits of Confrontation
• Communication Essentials
• Communication Techniques for Conflict De-escalation
• Tips for Futuristic Planning